Returns are not accepted on any used items clearance items or custom made orders. Returned items must be approved prior to returning and must be in resalable condition. If an item is returned new/unopened and not damaged, there is a 15% retail restocking fee. If there is not a sample offered on a product, please contact us and we will try and provide one for you but you will be responsible for the cost of the sample plus the shipping cost to your location. We do not accept any returns on private collection potions.
Our potions are made to order for full impact of the holistic ingredients therefore returns shall be made in a timely manner. Please consult our specialist if you have any questions about an item, please contact us before purchasing the item to address any queries. We would be more than happy to answer any questions you might have.
If an item is returned new/unopened and not damaged, there is a 15% retail restocking fee. Please consider ordering samples on any items of which you are not certain. We offer sample sizes on most all of our innovatory items. Contact us and we will be pleased to try and provide one for you. The financial responsibility for the cost of the sample plus the shipping cost to your location will be charged to you.
Items damaged during shipping by USPS (United States Postal Service are not our responsibility and we will not issue refunds. Our shipments are covered by Postal Service insurance please contact them directly. You will need to contact the United States Post Office directly, because they are the ones responsible for the damage to your items. If you need information from our records it will be our pleasure to assist you. Please contact our office and we will work with you (as mediator with the post office) to get a full credit for your item and/or replace the item.
If, however, we have shipped you a wrong product or you feel you did not receive what you ordered – please contact us. Your satisfaction it what we work is our goal. we will work with you in any way for a resolution. We love a happy” customer. Your happiness powers the engine.
Information found on this website is meant only for educational purposes. Our products are developed to enhance. They are not intended to diagnose or treat any medical conditions, nor to prescribe medicine. These products are not meant to diagnose, treat any medical conditions, to prescribe medicine nor is it meant to be a cure. If you are having issues it is always best to consult a healthcare specialist.
When using new products, some people have skin sensitivities. If you have sensitive skin or are uncertain or unfamiliar with any ingredients; before applying them to your skin always perform a small patch test to an insensitive part of the body (for 24 hours to insure no adverse reactions).
Keep away from children. Do not take internally. Be well!
The Patch Test:
All of our potions and elixirs are made from natural and organic ingredients that are developed to enhance not to harm. If you have sensitive skin, a history of allergies or any concerns, then certainly use a patch test to test your relative sensitivity to the new ingredients. To try a new product that contains any new plant or ingredient that your are unfamiliar with, make a paste of the product with water and apply to your forearm in an area about the size of a quarter. Let the paste dry there and apply a loose Band-Aid. If there is no reaction within twenty-four hours, and check arm for reaction. Certainly, keep all alien substances away from the eyes. If you have no adverse reaction, then continue to use as instructed.
If you have any problems, discontinue use immediately and consult a health care professional. *All of our potions are for external use only.
If you are pregnant, please contact your physician before using any of our potions – especially the ones with essential oils.
For longer lasting potions – Keep in a dry cool place..
Natural Color – NOTE: potions containing colorants or natural clays could potential stain light colored wash cloths. It is best to test a small area first or use a dark colored wash cloth.
Testing – All of our formulations have been zealously evaluated by a testing panel, family and friends prior to being added to our product line. We have worked diligently to get just the right formulation.
Product Claims and Evaluations: We cannot guarantee actual results on any of our products, as each of us has a different DNA – nor do we claim that any of our products have been FDA approved as bath and body products are not considered drugs. These are artisan products using all natural ingredients as noted in the “ingredient listing” under each product sold. Product claims and descriptions are based on research (by outside parties, internet research, etc) on all of the ingredients in our products with a complete breakdown of these descriptions being found on our labels If you have any questions about a product, please ask before purchasing. Remember – we are NOT physicians and can only offer personal view points from our own years of experience. For a concrete understanding of any particular ingredient and how it will react with your body – please contact your family physician or conduct your own personal research. *It is up to you to use your personal digression when purchasing and using products from our company.
Caution: Scrubs, Butters and Body oils: Butters and oils tend to make surfaces slippery. Please take the proper precautions to prevent a mishap.
* We are not responsible for any damage resulting from the use of any product on our website. By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Comments and Reviews:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for our marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.